Customer agrees to the following terms of service prior to purchase:
ImpactDesigners does not support adult content of any kind. Any account found hosting adult content will be immediately deleted. ImpactDesigners does not refund on adult content deletions either.
ImpactDesigners does not support Gaming Servers Sites on any of its plans. These use too many resources to be supported or allowed on our shared servers. Any account found hosting Gaming Servers will be immediately deleted. ImpactDesigners does not refund on Gaming Server deletions either.
ImpactDesigners does not support file hosting or file sharing if that is the majority of what your use with us will be. Any account found file hosting or file sharing will be immediately deleted. ImpactDesigners does not refund on file hosting or file sharing deletions either.
ImpactDesigners does not wish to host large file dumps or other offsite file serving sites. The majority of your content will need to be related to standard website hosting. Examples are HTML, PHP or other standard website content. If the majority of your content is downloads and files for transfer, then this is not what we host. Should you have a site that has a requirement for file transfer and downloads, please contact us. In almost all cases we will allow this as long as your site is not set up to only deliver downloads and files.
The purpose of this Policy is not to stop customers from using their space for downloads and file sharing, but rather to limit the abuse of our systems from people wanting to save a lot of money by purchasing a low-cost plan like ImpactDesigners offers and then dumping all their downloads and files on to our servers.
ImpactDesigners reserves the right to terminate your account at any time without a refund. Reasons for termination include (but are not limited to)
- Abuse of the machines - either intentional or due to improper coding
- Committing or Promoting any type of illegal activity including fraud, mailbombing, denial of service attacks, storing and/or housing and/or linking to illegal content, including but not limited to, "warez", "hacking"/"cracking"/"key generators", copyrighted audio or video files without written consent from the legal copyright owner. Additionally, ImpactDesigners reserves the right to terminate your account if at any time your site has pornography and/or nudity of any kind, including but not limited to, adult pornography, Anime, child pornography, "adult content" and/or the written word of a sexual nature.
- Use of ad-servers, attempts to circumvent quota system owned by 'nobody', certain podcasting sites, use of torrent software, proxies, excessive resource usage or 'core dumping'.
- Attempts to circumvent any of our security policies, procedures or systems.
Abuse of SMTP Mail Server:
If any of the email id will be misuse the mail server then we will suspended or terminate his hosting account without prior notice.
Acceptable Mail Policy:
There is a maximum 200 including cc and bcc (might be changed without any prior notice) outgoing email hourly limit per domain, this limit is also applied towards mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. Many of our servers have a limit of 60 POP3/IMAP checks per hour per e-mail address. If you go over this you are likely to get a wrong password error message or an error stating "login incorrect". If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.
Mailing Lists Rules - Any mailing list larger than 1000 addresses will require a dedicated hosting solution from us.
Any time you are sending a message no matter how large your e-mail list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 20 seconds. (Sending 1 every 20 seconds would send 180 emails within 1 hour, keeping you below the 200 outgoing email limit.) If the mailing list software you are using does not allow you to throttle you must switch to an application or script that will. We recommend PHPList, which can be found in your Control Panel.
IMPORTANT: If you do not throttle and you try sending 200 emails, the server will try sending all 200 in 1 second which is not possible on our shared servers. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended/terminated for crashing the server.
The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
Any unsolicited e-mail being sent will result in suspension or termination of the offending account without any information. We take a zero tolerance stance against sending of unsolicited e-mail and other forms of SPAM
Any mailing list MUST comply with all guidelines set forth by the United States government. These can be found at: http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm.
No direct SMTP mailers are allowed. An example of this would be a Darkmailer or The Bat!. Any mail should be sent through the local mail server/MTA for further delivery by the server and not done directly by scripts.
All new web hosting accounts purchased on are not set up instantly by our system. It will be needing activation by a team member pending security check and you will receive two (2) emails including login details after your purchase activation. Due to unforeseen complications with various mail servers and any connection problems between your ISP and ImpactDesigners, this process may sometimes be delayed.
When you subscribe to our services, you are subscribing to a pre-paid service. All payments will be charged using PayPal or Bank Transfer. Renewal notices are sent severals times via email from 7 to 0 days before the renewal date. Accounts 7 days past due will be disabled. Accounts 15 days past due will require a $10.00 USD fee to enable. We only accept PayPal and Bank/Wire Transfer for payment of services. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Please address any questions regarding payment to ImpactDesigners sales.
Requests for canceling accounts may be made in writing or via the help desk email support[at]impactdesigners[dot]com.
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
If, for any reason, ImpactDesigners detected that you are violating the terms or found in misbehave activities or talking against website to defect the reputation of company your account could be get suspend and you will have to Fax, Email some documents with a letter in which you will accept your mistake and will promise not do it again + 50$ fine which will not be refundable and challengeable. All suspended accounts will subject to deletion after 7 days if we not get the required documents and payment on time.
Money back guarantee on all our web hosting plans, packages (excluding Dedicated Servers):
To prove to you how confident we are in our services, we will offer you a thirty (30) day money back guarantee on web hosting plans and packages. Domain name registration, dedicated servers packages, promotional offers, addon services, web development services, billing software charges and transfers are non-refundable. If for any reason you are not completely satisfied with our services and cancel your account within the initial 30 days from the initial order date of your account we will refund you all your money (excluding any setup fees). Refunds may take up to (60)days to process.
Please note -
Refund will be not issue to those Customers who purchase hosting and want refund after few days without any reasons. if this will happen ImpactDesigners has full right make your order as a Fraud and terminate your account.
ImpactDesigners does not offer refunds for services after the initial thirty (30) days of service. ImpactDesigners does not issue prorated refunds for prepaid service.
ImpactDesigners will not issue refunds to users who have their account terminated/suspended by ImpactDesigners, for breach of our terms of service. refunds will not be made to users who exceed their allocated space/bandwidth limit. accounts that are renewed for additional terms are also not subject to our money back guarantees.
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
The free transfer services are available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.
Any shared account using more than 10 gigs of disk space will be removed from our off site weekly backup with the the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.
In case of any tampering done to our network security, we will take an immediate action against the respective hosting account.
Unsolicited commercial newsletter/advertisements (spam) are not allowed in e-mail IDs and may result in cancellation/suspension/termination of the account without any prior notice.
ImpactDesigners enforces a strict policy on resource use that all accounts must abide by. In order to keep our servers running at optimal levels, any sites running a process that requires more than 8Mb of memory, more than 30 CPU seconds, or uses more than 10% of all available system resources at any time will be required to move up to a dedicated solution or be hosted elsewhere. Web sites requiring the following are also limited and may not even be allowed at all:
High CPU-use CGI Scripts - CGI script sharing with domains not hosted by ImpactDesigners is not permitted. Any CGI-scripts deemed to be adversely affecting server performance or network integrity will be shut down without prior notice. If your web site has been shut down at another web host for high CGI resource use, you will certainly be shut down here as well. We will not allow a user's web site to affect the other web site owners on our servers.
CGI-based Chat Rooms - ImpactDesigners does not allow customers to install their own CGI-based chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. ImpactDesigners does offer Java-based chat for its customers for an additional fee.
CGI-based Forums - ImpactDesigners does not allow customers to install their own CGI-based Forums. YaBB and Ultimate Bulletin Board Forums tend to require significant system resources and therefore cannot be permitted. ImpactDesigners recommends vBulletin or phpBB.
Background Running Programs and Cron Jobs - ImpactDesigners may allow programs to run in the background. These programs will be considered on an individual basis. Customers will not be allowed to execute a cron more then once per hour with ImpactDesigners. If you wish to run background programs please contact us so that we can arrange set-up.
IRC - ImpactDesigners does not allow IRC or IRC bots to be operated on our servers.
Webcams - ImpactDesigners does not allow web-cams to be refreshed more then once in a 5 minute period. If you require a refresh rate quicker then 5 minutes, you will need to host your site on a Virtual Private Server.
Hotlinking - ImpactDesigners does not allow hotlinking of any kind (whether hosted by ImpactDesigners or hosted elsewhere). This includes using your site to host images or content that is being used in HTML e-mails sent in bulk.
There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.
Abuse of Traffic:
If any customer violates the companyï¿½s policies in site transfer or misuse of bandwidth, ImpactDesigners can decrease its allotted Traffic quota or suspended/terminated his account with out any prior notice.
Abuse of Space:
As per our policies, at least 95% of your web pages (HTML/PHP) must be "Linked" with files (.GIF, .JPEG,.swf etc.) which is stored in our server. Web space must not be used by you/your visitor for free upload, download heavy size file. Web sites containing a large number of unlinked files or using server space for data storing propose are subject to deletion of files otherwise we will cancellation the account without prior notice.
Large File Policy:
ImpactDesigners is not for file hosting and distribution - ImpactDesigners offers large web space and bandwidth with hosting accounts. By this, we mean space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video (max 2-3 per website/domain/account) is acceptable provided it is streamed to the user, links to HTTP download of this content is not acceptable. We have full rights to remove all unacceptable material such as files/folder with/without any prior notice. If you are unsure whether your file is against this policy, please e-mail Admin[at]ImpactDesigners[dot]com.
All provisions of this contract are subject to the COU (Conditions of Use) of ImpactDesigners. The COU may be changed from time to time at the discretion of the ImpactDesigners. Subscriber understands that change to the COU by the ImpactDesigners shall not be grounds for early contract termination or non-payment.
Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed
in accordance by Indian law and the parties hereby agree to
submit themselves to the exclusive jurisdiction of the State